This shipping policy explains how Manna Crockery delivers orders placed on mannacrockery.pk and through our Lahore stores. By placing an order, you agree to the terms below.
Delivery time
Estimated delivery times are displayed at checkout based on your address. We aim to meet those estimates, but delays can occur due to weather, courier capacity, public holidays, or unforeseen circumstances.
| Region | Typical timeline |
|---|---|
| Lahore | Same-day delivery on eligible orders (order before cutoff shown at checkout). |
| Major cities | Usually 1–3 working days after dispatch. |
| Nationwide | Typically 2–4 working days after dispatch, depending on location. |
Note: Working days exclude Sundays and public holidays. Remote areas may take longer.
Shipping charges
- Shipping fees vary based on delivery location and order size or weight.
- The exact shipping amount is calculated and shown at checkout before payment.
- Free shipping may apply for orders above a qualifying amount, or on selected promotions - eligibility is confirmed at checkout.
- Cash on delivery (COD), where available, may include a small handling fee depending on the carrier and city.
Coverage areas
We deliver across Pakistan through trusted courier partners. If your area is not serviceable, checkout will indicate that before you complete the order - or our team will contact you promptly with alternatives.
- Home delivery to registered residential and office addresses
- Store pickup available from our Lahore locations (Shah Alam, Ichra, DHA) when arranged with our team
Order processing
- Orders are typically confirmed and prepared within 24 hours on working days.
- You will receive confirmation via SMS, WhatsApp, or email where contact details are provided.
- During sales or peak seasons, processing may take slightly longer - we will keep you updated if your dispatch is delayed.
Failed deliveries
Please ensure your name, phone number, and complete address (including landmarks) are accurate at checkout.
- If delivery fails due to an incorrect or incomplete address, unreachable phone number, or refusal of the parcel, the customer is responsible for any reshipping costs.
- Couriers usually attempt delivery more than once. If the parcel returns to us, we will contact you to arrange redelivery or store pickup.
- Unclaimed returned orders may be cancelled after a reasonable holding period; refund eligibility follows our returns & refunds policy.
Packaging & care
Dinnerware and glass pieces are packed with protective materials suited to fragile goods. Please inspect the outer carton on arrival. If you notice heavy damage before opening, note it with the rider and contact us immediately with photos.
Tracking your order
Once your order is dispatched, you can follow its status on our order tracking page using your order number and phone.