Privacy Policy

Overview

When we say “personal information,” we mean information that identifies or can reasonably be linked to you. It does not include information collected anonymously or that has been de-identified so it cannot identify you.

Personal information we collect

Depending on how you interact with the Services and as permitted by law, we may collect or process:

• Contact details - name, address, billing and shipping address, phone number, and email.
• Financial information - payment card or account details, form of payment, confirmation, and transaction details (processed securely via our payment providers).
• Account information - username, password, security questions, preferences and settings.
• Transaction information - items you view, add to cart or wishlist, purchase, return, exchange or cancel, and past orders.
• Communications - information you include when contacting support.
• Device information - device, browser, network, IP address, and other unique identifiers.
• Usage information - how and when you interact with or navigate the Services.

Personal information sources

• Directly from you - when you create an account, use the Services, communicate with us, or otherwise provide information.
• Automatically - from your device when you visit our website, including via cookies and similar technologies.
• Service providers - when we engage them to enable technology and they process information on our behalf.
• Partners or other third parties - where permitted and consistent with this policy.

How we use your personal information

• Provide, tailor, and improve the Services - process payments, fulfill orders, remember preferences, manage your account, arrange shipping, facilitate returns and exchanges, enable reviews, and recommend related products.
• Marketing and advertising - send promotional communications (email, text, or post) and show relevant ads based on your activity, where allowed. You can opt out of marketing emails anytime.
• Security and fraud prevention - authenticate accounts, secure checkout, and detect or investigate fraudulent or malicious activity. Keep your credentials confidential.
• Communicating with you - customer support and order-related messages.
• Legal reasons - comply with law, respond to valid legal process, enforce our terms, and protect our rights and users.

How we disclose personal information

We may disclose personal information for legitimate purposes, including:

• With Shopify, vendors, and service providers (IT, payments, analytics, support, cloud storage, fulfillment and shipping).
• With business and marketing partners for advertising services. Partners use information under their own privacy notices. You may have rights to opt out of certain targeted advertising depending on where you live.
• When you direct or consent to disclosure (e.g. shipping, social login widgets).
• With affiliates within our corporate group.
• In connection with a business transaction (merger, sale, bankruptcy), legal obligations, or to protect the Services and users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit may be transmitted to Shopify and third parties that may be located in other countries, in order to provide and improve the Services.

Shopify may also use information from your interactions with our store and other merchants for certain enhanced features. In those cases, Shopify is responsible for that processing. Learn more in the Shopify Consumer Privacy Policy.

Third-party websites & children’s data

Our site may link to third-party platforms. We are not responsible for their privacy practices - review their policies before sharing information.

The Services are not intended for children. We do not knowingly collect personal information from children under the age of majority in your jurisdiction. Parents or guardians may contact us to request deletion.

Security & retention

No security measure is perfect. Information sent to us may not be secure in transit - avoid sending sensitive details over unsecure channels. We retain personal information as needed to maintain accounts, provide Services, comply with law, resolve disputes, and enforce policies.

Your rights and choices

Depending on where you live, you may have rights to:

• Access / know - request access to personal information we hold about you.
• Delete - request deletion of personal information we maintain about you.
• Correct - request correction of inaccurate information.
• Portability - receive a copy of your information or request transfer to a third party, in certain cases.
• Marketing preferences - opt out of promotional emails via the unsubscribe link. We may still send non-promotional messages about your account or orders.

Exercise these rights by contacting us below. We will not discriminate against you for exercising your rights. We may need to verify your identity before processing a request.

International transfers & changes

We may transfer, store, and process personal information outside the country you live in, using appropriate safeguards where required (such as Standard Contractual Clauses for EEA/UK transfers).

We may update this Privacy Policy from time to time. We will post the revised policy here, update the “Last updated” date, and provide notice as required by law.

Contact

Questions about this Privacy Policy or your rights? Reach us at:

• Phone: +92 311-4711112
• Email: mannacrockerydha@proton.me
• Address: House Number 45D, Phase 1, DHA, Lahore 54810, Pakistan

If you have a complaint about how we process your information, contact us first. Depending on where you live, you may also lodge a complaint with your local data protection authority.